Overview
Flower order cancellation policy
Once we receive your order, we start preparing for it right away! For this reason, we require 72 hours notice in advance of the pick-up/delivery date to cancel your flower order. Flower cancellations are eligible for online store-credit only. Flower orders cancelled within 48 hours of being placed (but not within the 72 hour pick-up/delivery date) are eligible for a full refund. Vases, if included in your order, are considered part of the arrangement and therefore cannot be included in partial returns.
Updating your order
If you’d like to cancel or edit the delivery address on your order, please email us at [email protected] as soon as possible and we’ll do our best to accommodate requests. Our customer care team is available 9:00 AM -5:00PM EST every day.
Non-Delivery
If you place an order and the recipient rejects delivery, whatever the reason, Redolent Floral will not provide a refund and cannot be held liable for the recipient’s decision. If we are unable to substantiate your claim, we reserve the right to reject that claim.
Quality
Once flowers leave our warehouse/delivery vehicle, Redolent Floral LLC is no longer responsible for any damages incurred due to mishandling, transit, weather, etc. If you are unhappy with the quality of your arrangement please give us a call or email within 24 hours. In most cases, we will gladly replace the arrangement. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient. We provide photographic proof of delivery each time we drop off an order, to ensure our quality standard remains high.
Flower Substitutions
Redolent Floral LLC reserves the right to make substitutions in the event the flowers we receive are not of the quality suitable for your flower order.
FAQ
Q: When am I eligible for cash/credit card refund?
A: ONLY when a flower order cancellation request is made within 48 hours from the time of purchase
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Q: When am I no longer eligible for any sort of refund / store credit?
A: Your cancellation request is placed less than 72 hours prior to the scheduled pick up/delivery date.
Q: When am I eligible for Store Credit?
A: When you bring in your merchandise item(s) in re-sellable condition, along with original packaging and provide your receipt within 30 days of purchase.
Or, when a flower order cancellation is made more than 72 hours prior to the scheduled pick up/delivery date and is for $250 or less.
Q: If I need to cancel my order, how do I do that?
A: Email us at [email protected] or fill out the form below.
Q: What if I want to place a LARGE order for an event, but I’m not sure the EXACT number of arrangements I want?
A: We recommend placing an order for the minimum of what you would like and placing an additional order later when you decide what you’d like to add. This is to avoid over-ordering and not being eligible for a refund.
Q: How far in advance do I need to place a LARGE order ($250+)?
A: We recommend 30 days in advance, but we can process large orders if placed 2 weeks in advance; however the more notice we have, the better!
*In the event that you place a large flower order ($250+) within 72 hours of your event, the 48 hour credit card/cash refund or store credit refund does not apply.
Contact us via the form below and we’ll assist!